Shipping policy

1. Shipping Destinations

ISLABONITA currently offers shipping within the European Union (EU).

All orders are shipped to the delivery address provided by the customer during checkout. Please ensure that your shipping information is complete and accurate.

2. Shipping Costs

Shipping costs vary depending on the destination and are calculated and displayed at checkout before the order is placed.

Any applicable shipping charges will be clearly communicated before payment.

3. Processing & Delivery Times

We aim to prepare and dispatch orders as quickly as possible.

Estimated delivery times depend on the destination and shipping service. The applicable delivery estimate is displayed during checkout before the order is placed.

Please note that processing times may vary depending on product availability and the handcrafted nature of our collections.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

If tracking information is available for your shipment, it will be included in your confirmation.

5. Delivery Issues

If your order is delayed, damaged during transportation, or has not arrived, please contact us at hola@islabonitaseason.com.

We will assist you in resolving the issue with the shipping provider.

Your statutory consumer rights remain unaffected.

6. Contact

For any shipping-related questions, please contact:

ISLABONITA

Schellingstraße 109A
80798 Munich, Germany